Contact us & FAQ
How can we help you?
Do you have questions about warranty or service concerning your AEG product? Select whether you are a private customer or a retailer/installer and find more information below. For further questions, please check our FAQ section.
Frequently Asked Questions
- You can find the label on the inverter side.
- You can find the Product Name Code (PNC) of the inverter at the top of the label.
- You can find the Serial Number(S/N) at the bottom of the label.
- You can find the label on the storage side.
- You can find the Product Name Code (PNC) of the storage at the top of the label.
- Underneath the label is a barcode and under that barcode is the serial number.
- Module front side: the Serial Number is placed under the glass.
- Module back side: the modules have labels showing the Product Name Code (PNC) and the Serial Number (S/N).
Private customer
Whom do I contact?
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If you are a private (eg: you have purchased AEG products for your home or company installation), please contact the installer who has installed your AEG products.
What documents do I need?
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Please contact the installer and provide the model and serial number of your AEG product.
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Pictures and/or a brief description of the problem will surely be useful.
Retailer / Installer / Dealer
Whom do I contact?
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Please contact the AEG distributor who has sold you the AEG products.
What documents do I need?
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Please contact the distributor and provide the model and serial number of the AEG products, a brief description of the problem and pictures.